Quality Service is the Main Thing

Mark Konecki, founder of Sensible Technology, has quickly embraced DataPreserve as a solution for his customers. The editors of DataPreserve Agent Tips (DAT) spoke with Mark to understand some of the reasons why he represents DataPreserve.

DAT: Tell us a little about your business, Sensible Technology LLC.

MK: I’ve been in the technology business for over 9 years. I am A+ Certified, a Timeslips Certified Consultant and a Time Matters Authorized Independent Consultant.  In 2000 I founded Sensible Technology LLC-- servicing small and medium sized businesses throughout the Phoenix Valley. Most of my clients tend to be professionals such as lawyers, accountants and doctors, but I serve a wide variety of small businesses.

DAT: Mark, how did you first find out about DataPreserve?

MK:  I found out about DataPreserve from a new client of mine. The client was replacing a server that had DataPreserve installed on it. My first contact was with DataPreserve Support for help in bringing the service to the replacement server. After the great support, I decided to find out more.

DAT: Was there one factor that helped you decide to join with DataPreserve?

MK: Actually, there were a few things that ‘closed the deal’ so to speak. As I mentioned, my first and ongoing impression of great technical support was critical. I am also impressed by the great online training and the support from the staff overall. And of course, the backup technology is solid for the small and medium size businesses I service. I had looked at other online backup options but none of them had all the bases covered.

DAT: Ok, so you’ve been with DataPreserve about 2 months and have 9 customers. How do you present DataPreserve to your customers?

MK: Actually, I now have 15 customers. I often bring up DataPreserve as a suggestion to customers when I see that they are not consistent in performing scheduled tape backups. They have a good system in place, but when things get busy the tape backup gets overlooked. After a short discussion about the importance of their data, and the cost to recover it if a disaster should occur, I suggest that they implement DataPreserve as a secondary or even primary backup method. I should say that I typically recommend two backup methods to my customers. DataPreserve now serves as one of the two methods. Redundancy is key in a crisis.

DAT: Have any of your customers pushed back when you present DataPreserve?

 MK: To be honest, very few. They like the concept and are very appreciative of the confirming email function. The email gets sent to the client and me, so it’s a breeze to monitor.  A few have been concerned about the price at the higher levels, but when we review the costs of replacing lost data to the business, the customers agree. Most of my customers are in the 10 – 20 GB range.

DAT: Mark, can you tell us how DataPreserve fits with your vision of where your company, Sensible Technology, is going in the next few years?

MK: DataPreserve helps me out in a few ways. First, my customers expect, and pay for, a high level of support. In order for me to meet that expectation,  the vendors I represent need to provide great support to me. With DataPreserve I feel that the support has been outstanding.  I wish I could say that about all of my vendors.

Second, DataPreserve is one service that helps me move into the managed services model for an IT services company. It is no secret the “break/fix model” is fast becoming antiquated. With partners like DataPreserve I am able to transition and stay current with trends in my industry.
 

DAT: Thanks, Mark, for your time and willingness to open up. Will we see you joining the Century Club soon?

MK: Well, my goal is to have as many customers as I can support well. If that number gets to be over 100 then I will be a contender. But I must say that for my business, quality service is the main thing, not customer count. And DataPreserve helps me provide that service.

DataPreserve Agent Tips is a monthly e-newsletter focused on the needs of technology providers to America's small and medium sized business. For a free subscription contact us through this link. Subscribe