AVG Anti-virus and DataPreserve Remote Backup 3.0

The popular anti-virus program AVG may mistakenly identify the DataPreserve Remote Backup 3.0 file Acct.Mgr.exe as a virus.  This causes the following issue:

Upon opening the Account Manager or Client Manager the user will see the following message from AVG software – “VirusIdentified Linux/TFN.D”

Scheduled backups, however, will continue normally.

Please advise affected customers to do the following steps when they want to access their Account Manager or Client Manager:

Disable AVG Antivirus
Open the DataPreserve Account Manager and do whatever functions are required
Close the DataPreserve Account Manager
Re-enable the AVG

View a more detailed explanation with screen shots.

If you have any additional questions or if we may be of further assistance, please contact us at (866) 707-SAFE support@datapreserve.com.